Who is eligible?
If you have a long-term medical condition, are chronically sick or disabled you are eligible. You do not need a doctors letter or other such documentation. If you are in doubt you should call your local Customs office or call the National Advice Service on 0845 302 02 03.
How do I claim?
You will need to complete the simple VAT exemption declaration on this site. We will then process your order at the retail price quoted on your order less the VAT element where applicable.
Buying for someone else?
If you are buying a product for someone who has a long-term medical condition, is chronically sick or disabled you can claim the VAT exemption on their behalf. You must fill in the details of the person who is entitled to claim VAT relief.
You must be sure of your eligibility for VAT relief before completing the declaration. If you are unsure please call the National Advice Service on 0845 302 0203. The goods ordered must be for your personal or domestic use only. The VAT relief does not apply to the posting and packaging charges. The completed form is retained by us for presentation to the VAT office only.Download our VAT Exemption Form